When we are dealing with clients, we require personal data from them in order to provide our Service. We may collect, store and use the data mentioned below:
If information is not provided to us where requested, it may potentially affect our ability to provide the service we are offering. In the event of this happening, we will inform you of this. We will never ask you to provide information against your will and can always refuse to provide any information requested.
We only ever use the information we collect from you for the services we are providing to you. This includes providing your information to third parties, such as your funeral plan provider. We may, on occasion, have to release your information to comply with regulations or legal processes, for example, with the Funeral Planning Association or the Information Commissioners Office.
Also, we may use your information for any of the following:
Sending information over the internet is never totally secure and in rare cases can be intercepted. Go Your Own Way Ltd Ltd cannot guarantee the security of data sent to us electronically. Any information sent via the internet is entirely at your own risk.
When processing your data, we will always ensure that it does not prejudice any rights and freedoms you are entitled to. We always keep our customers updated about any additional services we may offer, which could be of interest to you, either during or after your claim. An example could be a new product/process that could open additional services. If you do not wish for us to contact you in this way or would like us to completely remove your contact details, you may opt out at any time. Retaining certain information may be necessary to comply with any legal or regulatory requirements, such as record keeping, complaint handling and accounting.
It is our policy to retain your personal information for up to 3 years, however, in certain circumstances we may need to hold your data for longer to comply with legal and regulatory requirements. We always take reasonable steps to prevent the loss or misuse of your information, with everything stored on secure, IP restricted servers.
You do have the right to control, restrict and access any information we hold in relation to you. A Subject Access Request can be sent to us and will be responded to free of charge. If you would like to request a Subject Access Request, we will provide you the information as quickly as possible, once we have established that we can certify that it is you that is making the request. The maximum time for this is 14 days, subject to sufficient confirmation of your identity.